INDUSTRY
Healthcare and telehealth practices
Answer enquiries and book appointments outside office hours.
WHAT GOES WRONG
Where practices lose patients
01
After-hours enquiries wait
Patients often look for care in the evening or at the weekend. If nobody answers until Monday, many have booked somewhere else by then.
02
Phone tag and missed calls
Front-desk staff are busy with patients in the room. Calls go to voicemail, and the practice spends the next day calling people back.
03
Intake details typed twice
Names, reasons for visit and insurance details are written down in one place and re-entered in another. That takes time and invites mistakes.
WHAT WE SET UP
What we set up for healthcare and telehealth practices
AI Agents
An agent that answers general enquiries, collects intake details and books appointments at any hour. It does not give medical advice, and it passes clinical questions to your team.
CRM Systems
A patient enquiry pipeline that shows who has asked, who is booked and who needs a follow-up, with reminders for your staff.
Workflow Automation
Appointment confirmations, reminders and rescheduling messages that go out on their own, and intake details that move between your tools without retyping.
Websites and SEO
Clear service pages and local search listings, with a booking path that works well on a phone.
THE LEAD JOURNEY
A typical lead, start to finish
Step 1: Enquiry arrives
A new patient messages the practice at nine in the evening, asking about a service and when they could be seen.
Step 2: Agent replies
The agent answers within a minute with general information, asks for the details your team needs, and offers appointment times.
Step 3: Appointment booked
The patient picks a time. The booking goes into your calendar and your CRM, and a confirmation is sent.
Step 4: Team takes over
Your staff start the next morning with the booking and the full conversation in front of them, and a reminder goes out before the visit.
QUESTIONS
Common questions.
Does the agent give medical advice?
No. It gives general information that you approve, collects details and books appointments. Anything clinical goes to your team.
How is patient information handled?
We set up the systems with care for sensitive information and agree what is collected before launch.
Can it work with our existing booking system?
In most cases, yes. We connect to the calendar or practice tools you already use, and tell you early if a tool cannot be connected.
What about patients who prefer to call?
Calls still reach your team. The agent covers the enquiries you miss, and follow-up is set up so missed calls are not forgotten.
OTHER INDUSTRIES
Not quite your business? See the others.
Real estate
Respond to every buyer and seller enquiry first, and keep follow-up consistent.
Hotels
Handle booking questions and guest messages without tying up the front desk.
Home services
Capture every call and request, then quote and schedule faster.
Law firms
Qualify new enquiries and book consultations without missing a call.
Accounting
Onboard clients and chase documents without the manual back-and-forth.
Growing B2B teams
Route and follow up on leads reliably as volume grows.
THE FREE PROTOTYPE
Your free prototype is one message away.
A working version of your system, built around your business before you spend a cent.
NO COST · NO COMMITMENT